Jessica Burgess

Jessica Burgess

Senior Director, Global Talent Acquisition, Zones

Jessica Burgess never set out to build a career in recruiting. In fact, her professional roots were firmly planted in higher education.

Early in her career, Jessica worked at a local university in Student Central—the operational hub responsible for financial aid, scheduling, and academic administration. When her HR business partner unexpectedly moved her into admissions “for just one year,” she resisted at first. But that temporary shift changed everything. For the first time, she saw the full lifecycle of the student journey: from the moment someone committed to starting school, to the challenges they faced trying to finish.

Admissions taught her something that would shape the rest of her career—recruiting is about drivers, motivations, and honesty. It’s about understanding why people say “yes,” and what it takes to help them follow through.

After returning briefly to Student Central, Jessica realized higher education no longer aligned with where she wanted to go. Encouraged to take a leap, she transitioned first into agency recruiting—where, as she puts it, “everyone cuts their teeth”—and then into the corporate world. More than 20 years later, she has built a career in corporate talent leadership, grounded in authenticity, adaptability, and a deep respect for the human side of hiring.

Today, Jessica leads a global talent organization at Zones, overseeing a team of 27 recruiters across the U.S., India, Pakistan, and EMEA—many of whom have worked with her for nearly a decade.

What Energizes Her Most

For Jessica, recruiting has always been about people—and about changing lives.

She sees every career move as a moment of alignment: when something isn’t quite right for a candidate, and the right opportunity opens a new door. That responsibility drives her to lead with honesty. “No company is perfect. No job is perfect,” she believes. The goal isn’t to sell—it’s to build trust and set expectations that lead to long-term success.

But above all else, her team is what fuels her. With a globally distributed organization and years of shared experience, Jessica has built a culture rooted in loyalty, trust, and mutual respect. She thrives in the unpredictability of recruiting—the constant curveballs, the human complexity, the fact that no two days are ever the same.

That mix of purpose, people, and momentum is what keeps her energized.

How Recruiting Is Changing

Jessica has witnessed the recruiting landscape undergo multiple reinventions—from pre-COVID norms, to the Great Resignation, to today’s era of restructuring, regulation, and AI.

In her view, AI has become a powerful support tool rather than a replacement. It helps streamline tasks like job descriptions, language consistency, and administrative workflows, allowing recruiters to focus on what truly matters: relationships, judgment, and human connection. “AI will never replace the human in recruitment,” she says. “If anything, it helps us.”

What has proven most challenging, however, is the pace of change in legislation. From pay transparency to compliance shifts across regions, Jessica notes that keeping up with regulatory complexity has become one of the most demanding parts of modern talent leadership.

Through it all, she remains grounded in a simple truth: recruiting is still about people. Technology can assist, but it cannot replace empathy, trust, or the nuanced decision-making required when lives and careers are at stake.

Jessica’s Advice for 2026

Jessica’s advice to the next generation of talent leaders is both practical and deeply human: love what you do—and remember why you do it.

She encourages recruiters to look beyond the daily grind and reconnect with the purpose behind the work: helping people navigate change, find alignment, and move forward. Some days will be quiet. Others will be chaotic. Both are part of the journey.

Her message is especially powerful for those navigating today’s uncertain job market: don’t lose hope. The process can be long and difficult, but persistence matters. “Don’t ever get defeated,” she says. “There’s heart in what we do—and if you stay connected to that, you’ll keep going.”

That clarity of purpose, paired with decades of experience and people-first leadership, is what defines Jessica Burgess’s approach to talent. It’s also what makes her a standout voice in the profession—and a deserving member of the Talent 100.